Home Security Questions and Answers

Your family’s safety and security is ADT’s number one priority. More than 6 million customers rely on ADT monitoring to protect their property, homes, families, and pets. ADT has three times as many monitoring centers as any other home security monitoring company to provide uninterrupted monitoring.

What Are the Benefits of Six Monitoring Centers?

The biggest benefit of being connected to a network of reliable monitoring centers for your home security system is peace of mind. No matter what happens, you can rest assured that your home will still be under the watchful eyes of the ADT monitoring. Multiple monitoring centers mean:

ADT Can Protect More Homes

Providing security and peace of mind for more than 6 million customers is no easy feat. Yet, that’s exactly what ADT does. More than 20,000 calls a day can be handled by just one of the monitoring centers and the six centers respond to more than 19 million alarm signals every year. That’s miles away from what any other monitoring service can do.

Consistent Monitoring and Response 

If an alarm is triggered in your home or building, the response needs to suit the situation. When you need help, you can rely on the professionals at the ADT monitoring center to be calm, cool, and collected so they can get you the help you need. Because all of the monitoring centers are connected, there is seamless service for customers, no matter the situation and you can always rely on the technician to be calm and helpful. 

Trained Professionals Who Can Help

More than 7,000 highly-trained individuals work in ADT monitoring centers. That’s an impressive security team that works 24 hours a day, seven days a week. You can rest assured that if your alarm goes off there is someone who is available to respond in real time. Whether you’re experiencing a home invasion, burglary, fire, or carbon monoxide emergency, ADT is always there to help.

Emergencies Don’t Affect Service

Hurricanes, earthquakes, tornadoes, wildfires, and other natural disasters can affect large swaths of the country. Because there are six monitoring centers for ADT, there is no delay in response even in the stricken area. Alerts are simply rerouted to another ADT home monitoring center seamlessly. Because ADT uses cell phone technology, you can still get help even during power outages or when landlines are down.

Fast, Efficient Service 

The most significant benefit of six monitoring centers is that every alarm signal or call is handled quickly and efficiently. You won’t be shuffled around through a maze of telephone options, or left on hold. ADT understands that your emergency situation requires immediate attention. 

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